CUSTOMER SERVICE (310) 752-8026

CUSTOMER SERVICE HOURS: 10AM-5PM 

MONDAY-FRIDAY

 

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A PHYSICAL STORE?
NO WE ARE EXCLUSIVELY AVAILABLE ONLINE. 

HOW LONG DOES SHIPPING TAKE?

IF YOU HAVE ORDERED WITH EXPRESS SHIPPING PLEASE NOTE: WHEN ORDERING WITH EXPRESS SHIPPING PLEASE KNOW THAT YOUR PACKAGE WILL BE SHIPPED OUT IN 1-2 BUSINESS DAYS. 

- IF YOU HAVE ORDERED WITH STANDARD GROUND SHIPPING PLEASE ALLOW 1-5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES. 

- IF YOU ARE AN INTERNATIONAL ORDER PLEASE ALLOW 6-10 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES

HOW DO I TRACK MY ORDER?
ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL BE EMAILED YOUR TRACKING INFORMATION.

CAN I RETURN MY ORDER?
YES, AS LONG AS IT IS STILL WITHIN OUR ALLOWED 30 DAY RETURN POLICY. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON OUR CUSTOM MADE ITEMS WHICH WOULD BE STATED IN THEIR DESCRIPTION. PLEASE VIEW OUR RETURN POLICY FOR MORE INFORMATION. 

HOW DO I RETURN OR EXCHANGE MY ORDER?

FOLLOW THE INSTRUCTIONS ON YOUR PACKING SLIP INCLUDED IN YOUR ORIGINAL ORDER. PLEASE RETURN ITEM(S) WITHIN 30 DAYS. WE DO NOT ACCEPT ITEMS THAT ARE WORN, WASHED, ALTERED, SALE ITEMS, ACCESSORIES, BODYSUITS & SWIMSUITS. WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES. WHEN RETURNING, WE RECOMMEND USING A TRACKABLE SERVICE SUCH USPS FLAT-RATE SHIPPING. PLEASE ALSO REMEMBER THAT YOU ARE RESPONSIBLE FOR RETURNING SHIPPING CHARGES.

RETURNS & REPLACEMENTS

KILL JOY CO DOES NOT ACCEPT RETURNS ON PRODUCTS ORDERED FROM SHOPKILLJOY.COM AFTER 30 DAYS OF RECEIVING IT. ACCESSORIES, SWIMWEAR, AND VINTAGE ITEMS ARE NOT RETURNABLE, BUT IF THEY ARE DEFECTIVE WE WILL SEND YOU OUT NEW PRODUCT. PLEASE NOTE THAT CUSTOM ORDERS CAN NOT BE RETURNED, EXCHANGED, OR REFUNDED. 

PLEASE RETURN ITEM(S) WITHIN 30 DAYS. WE DO NOT ACCEPT ITEMS THAT ARE WORN, WASHED, ALTERED, SALE ITEMS, ACCESSORIES, BODYSUITS & SWIMSUITS. WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES. WHEN RETURNING, WE RECOMMEND USING A TRACKABLE SERVICE SUCH USPS FLAT-RATE SHIPPING. PLEASE ALSO REMEMBER THAT YOU ARE RESPONSIBLE FOR RETURNING SHIPPING CHARGES.

ON YOUR PACKING SLIP INCLUDED IN YOUR ORIGINAL ORDER PLEASE ENTER THE REASON CODE FOR YOUR RETURN IN THE SPACE PROVIDED NEXT TO THE ITEM. 

PLEASE NOTE: ALL FINAL SALE ITEMS ARE NON-REFUNDABLE/RETURNABLE. 

REASON CODES:

1= DID NOT FIT

2=DID NOT LIKE

3=INCORRECT ITEM SENT

4=ITEM DAMAGED

5= OTHER

    * PLEASE INCLUDE YOUR  PACKING SLIP WITH REASON CODE IN RETURN PACKAGE*

SHIPPING & DELIVERY

SKILL JOY CO UTILIZES MULTIPLE ORDER SHIPPING METHODS. IN HOUSE, WE SHIP ANYWHERE IN THE WORLD. PLEASE ALLOW 1-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED. ORDERS PLACED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY. ORDERS PLACED ON FEDERAL HOLIDAYS, REGARDLESS OF DAY OR TIME, WILL BEGIN PROCESSING ON THE FOLLOWING BUSINESS DAY. ALL ORDERS ARE SHIPPED VIA USPS. TO TRACK YOUR ORDER AT ANYTIME, YOU'LL BE ABLE TO USE YOUR USPS TRACKING NUMBER. USPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES. PLEASE NOTE: DELIVERY TIMES EXCLUDE THE WEEKENDS, USPS DOES NOT DELIVER ON SATURDAYS AND SUNDAYS. KILL JOY CO DOES NOT GUARANTEE SPECIFIC DELIVERY TIMES. SHIPPING TIMES ARE ESTIMATED AND MAY VARY DEPENDING ON ORDER PROCESSING TIME AND THE DISTANCE OF THE SHIPPING ADDRESS FROM OUR DISTRIBUTION CENTER IN LOS ANGELES, CALIFORNIA. WE TRY TO BE AS ACCURATE AS POSSIBLE. KILL JOY CO IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

ORDERS OVER $100 MAY REQUIRE A SIGNATURE AT THE TIME OF DELIVERY.

INTERNATIONAL CUSTOMERS MAY BE REQUIRED TO PAY IMPORT OR DUTY FEES TO THEIR LOCAL CUSTOMS. KILL JOY CO IS NOT RESPONSIBLE FOR FEES OR TAXES IMPOSED BY THE CUSTOMERS LOCAL GOVERNMENT.

PRIVACY & SECURITY

THE PURPOSE OF THIS STATEMENT IS TO LET YOU KNOW WHAT INFORMATION WE COLLECT, HOW WE COLLECT IT, AND UNDER WHAT CIRCUMSTANCES WE USE IT. BY VISITING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, PLEASE DO NOT USE THE WEBSITE.

WHAT HAPPENS TO THE INFORMATION WE COLLECT

THE INFORMATION YOU GIVE US STAYS AT KILL JOY CO AND WITH KILL JOY CO PARTNERS. WE MAINTAIN YOUR INFORMATION IN-HOUSE AT SKILL JOY CO. IF YOU WANT TO REMOVE YOUR INFORMATION FROM OUR DATABASE, EMAIL US BY USING OUR CONTACT US PAGE

INFORMATION WE COLLECT

PERSONAL INFORMATION: WE COLLECT AND STORE INFORMATION THAT YOU PROVIDE TO KILL JOY CO OR OUR CUSTOMER SERVICE DEPARTMENT. WHEN YOU SIGN-UP FOR THE KILL JOY CO NEWSLETTER, OPEN AN ACCOUNT, OR PLACE AN ORDER, WE COLLECT AND STORE SOME OR ALL OF THE FOLLOWING INFORMATION THAT YOU PROVIDE: NAME, BILLING ADDRESS, SHIPPING ADDRESS, EMAIL ADDRESS, AND TELEPHONE NUMBER. IF YOU CHOOSE TO UNSUBSCRIBE FROM THE KILL JOY CO NEWSLETTER YOUR EMAIL WILL BE REMOVED FROM OUR SYSTEM.

ANONYMOUS INFORMATION THROUGH YOUR USE OF OUR WEBSITE, WE MAY ALSO GATHER CERTAIN INFORMATION THAT DOES NOT IDENTIFY YOU INDIVIDUALLY ("ANONYMOUS INFORMATION"). WE COLLECT AND STORE CERTAIN INFORMATION AUTOMATICALLY WHENEVER YOU INTERACT WITH OUR WEBSITE. FOR EXAMPLE, WE COLLECT YOUR IP ADDRESS, LOCATION AND BROWSER INFORMATION EVERY TIME YOU VISIT SHOPKILLJOY.COM. WE ALSO COLLECT INFORMATION REGARDING CUSTOMER TRAFFIC PATTERNS AND SITE USAGE. THIS INFORMATION IS USED TO ANALYZE AND IMPROVE OUR WEBSITE TO GIVE YOU THE BEST ONLINE KILL JOY CO EXPERIENCE POSSIBLE.

USE OF COOKIES

LIKE MANY WEBSITES, WE USE "COOKIES", FILES STORED ON YOUR COMPUTER'S HARD DRIVE BY YOUR BROWSER, TO IDENTIFY YOU TO OPTIMIZE YOUR SHOPKILLJOY.COM EXPERIENCE. FOR EXAMPLE, WE USE COOKIES TO IDENTIFY THE PREFERRED GENDER LANDING PAGE YOU CHOSE UPON YOUR FIRST VISIT TO SHOPKILLJOY.COM AND TO HOLD ITEMS IN YOUR SHOPPING CART WHEN YOU USE THE SITE WITHOUT CHECKING OUT. MOST BROWSERS ACCEPT COOKIES AUTOMATICALLY BUT ALLOW YOU TO DISABLE THEM. WE RECOMMEND HAVING YOUR COOKIES ENABLED TO INSURE THE BEST SHOPKILLJOY.COM EXPERIENCE.

USE OF ANONYMOUS INFORMATION

WE USE ANONYMOUS INFORMATION TO HELP US DETERMINE HOW PEOPLE USE PARTS OF THE WEBSITE AND WHO OUR VISITORS ARE. ANONYMOUS INFORMATION IS USED TO HELP US MAKE SHOPKILLJOY.COM BETTER FOR OUR VISITORS. WE ALSO USE ANONYMOUS INFORMATION TO PROVIDE ANALYTIC DATA TO THIRD PARTIES ABOUT HOW OUR USERS COLLECTIVELY USE THE WEBSITE.

LINKS TO OTHER WEBSITES

OUR WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES. OUR PRIVACY POLICY DOES NOT APPLY TO THE PRACTICES OF OTHER WEBSITES AND KILL JOY CO IS NOT RESPONSIBLE FOR THE ACTIONS AND PRIVACY POLICIES OF THIRD PARTIES. WE ENCOURAGE YOU TO READ THE PRIVACY POLICIES OF EACH WEBSITE THAT YOU VISIT.

CHILDREN'S POLICY

IN ACCORDANCE WITH THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT, WE WILL NOT KNOWINGLY COLLECT ANY INFORMATION FROM CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER 13, PLEASE HAVE YOUR PARENTS ENTER THEIR INFORMATION WHEN PERSONAL INFORMATION IS REQUIRED.

STORE SHIPPING POLICY: KILL JOY CO WILL SHIP PURCHASED MERCHANDISE AT THE COST OF THE CUSTOMER. SHIPPING CHARGES ARE BASED UPON THE WEIGHT OF THE ITEM AND THE LOCATION OF THE CUSTOMER. SHIPPING CHARGES WILL BE DETERMINED ON A CASE-BY-CASE BASIS. KILL JOY CO SHIPS VIA UPS AND USPS. THE ITEM WILL SHIP WITHIN 5 BUSINESS DAYS OF PAYMENT BEING VERIFIED. CURRENTLY, KILL JOY CO DOES NOT ACCEPT RETURNS ON SHIPPED MERCHANDISE AND THE VINTAGE RETURN POLICY APPLIES TO ALL SHIPPED MERCHANDISE.